ArtbyAarohi does not have a cancellation policy. Our refund policy is also based only on damaged items.

Each of these pieces is made with a lot of love and thought. We would love for you to be happy with your purchase. And that is why we request you think before you place your order. Since most of our work is limited edition or one of a kind, we are unable to allow a cancellation policy in case you just change your mind. As that would translate into someone else not being able to purchase the item if it ‘appeared’ as sold.

We take care in how we ship our items to you. And use the most reliable service that reaches the nook and corner of India – India Post. Since it is a government establishment, with many moving parts, it is possible that the outside of the package may not be in pristine condition. However we have been assured that the item will not reach you damaged.

In case of a damaged package please notify us as soon as possible at orders [!at] with ‘RETURN of {your order no. here}’ in the subject. We would need documentary proof of the same. Each item ships in plastic with a ArtbyAarohi Seal. For the item to be eligible for refund – the seal must be unbroken.

Note: Please allow for individual variations as all items are handmade. We do our best to accurately represent the work in all photos. Do know that computer screens may affect the appearance, especially color, of an item – so we request again that you make your purchase decision with care before you complete the order.

Note: Buyer is responsible for return shipping and handling costs. Used or damaged items will not be accepted for return.

Note: There will be strictly no cancellation and/or refund offered for items on sale/discount.