2. Privacy Policy

Dated: 02-MAY-2026

ArtByAarohi (artbyaarohi.com), operated by ARTBYAAROHI, respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.

2.1 Information We Collect

Information you provide directly:

  • Name, email address, billing address, shipping address, and phone number when you place an order or contact us
  • Order details and purchase history
  • Communication you send us (emails, contact form messages, blog comments)

Information collected automatically:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent, referral source
  • Cookies and similar tracking technologies (see Section 2.5)

Payment information:

  • We do not store your card numbers, UPI IDs, CVVs, or net banking credentials. All payments are processed directly by Razorpay, our PCI-DSS compliant payment gateway partner. Razorpay’s privacy policy applies to payment data: https://razorpay.com/privacy/

2.2 How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including shipping and delivery
  • Send order confirmations, shipping updates, and customer service replies
  • Respond to enquiries, commission requests, and collaboration proposals
  • Send occasional newsletters or offers (only if you have opted in; you may unsubscribe anytime)
  • Improve the website, fix bugs, and analyse traffic patterns
  • Comply with legal, tax, and accounting obligations
  • Prevent fraud and protect the security of the website

2.3 Sharing of Information

We do not sell or rent your personal information. We share it only with:

  • Payment gateway: Razorpay, to process transactions
  • Shipping partners: Couriers such as India Post, Blue Dart, DTDC, FedEx, or similar, to deliver your order
  • Service providers: Hosting, email, and analytics providers bound by confidentiality
  • Legal authorities: When required by law, court order, or to protect our rights

2.4 Data Retention

We retain order and customer information for as long as required to fulfil orders, provide customer support, and meet legal/tax obligations under Indian law (typically 7 years for financial records). After that, data is securely deleted or anonymised.

2.5 Cookies

The website uses cookies to remember your cart, keep you signed in (where applicable), and understand how the site is used. You can disable cookies through your browser settings, but some parts of the site may not function correctly.

2.6 Your Rights

Under Indian data protection law, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications
  • Lodge a grievance with us or the Data Protection Board of India

To exercise any of these rights, write to info [at] artbyaarohi [dot] com with the subject “Privacy Request”.

2.7 Security

We use reasonable technical and organisational measures — including SSL encryption, secure hosting, and restricted access — to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

2.8 Children’s Privacy

The website is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, please contact us and we will delete it.

2.9 Changes to this Policy

This policy may be updated from time to time. Material changes will be highlighted on this page with a new “Last updated” date.